Refund policy

We want you to love your tee. If you are not happy with your purchase, our 30-Day Happiness Guarantee has you covered.

30-Day Money-Back Guarantee

If you are not satisfied with your order for any reason, you can return it within 30 days of the delivery date for a full refund of the item price.

The item must be returned to us to receive a refund. We cannot issue a refund until the returned product has been received.

How to return an item

  1. Contact us through our contact page within 30 days of delivery. Include your order number and tell us why you would like to return the item.
  2. We will reply with return instructions and the address to send the item to.
  3. Ship the item back to us. Please keep your tracking number as proof of shipment.
  4. Once we receive your return, we will issue your refund to your original payment method. Please allow 5 to 10 business days for it to appear, depending on your bank or card provider.

Return shipping costs are the responsibility of the customer, except where the return is due to an error or defect on our side (see below). Original shipping charges are not refunded, except in those cases.

Wrong, damaged or defective items

If you receive the wrong item, or an item that is damaged or has a printing defect, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or issue a refund, and we will cover the return shipping costs where a return is required.

Non-returnable items

Items that are not returned to us, or that are returned after the 30-day period, are not eligible for a refund.

Questions

For help with a return or refund, please contact Swish Collective.